Grrrrr at FedEX.....and maybe Jeffers livestock.

[cmjust0]

I have had the same experience, and have now decided to order my Covexin 8 directly from my vet, who gets it directly from the mfg. Every time vaccine changes hands, mfg, to retailer, to farm, there is a chance it has gotten warm, and although Jeffers and other claim the vaccine is fine, after having 2 breakthroughs on vaccine, I buy directly from my vet, it costs a little more, but I figure that is cheap, if the other stuff isn't working.

Well, there ya have it.

I just called Jeffers again and asked about the package signature thing right off the bat.. The customer service rep said that even though their website says biologicals will require a signature unless the customer notes otherwise, "the carrier" (aka FED-FRICKEN-EX) has some "discretion" as to whether or not to actually require a signature..

Which means...who knows, I dunno what that means. I guess it means it all depends on the driver...if he cares, he'll knock. If he doesn't, he won't, and he'll just leave it in the sun to rot.

Awesome, huh?!?

Not that it stayed in the sun for long, but hey...it could have.



I also told her how odd it was that they delivered the dry-goods box a full 2 hours before the biologicals, and she said..."Hmmmm.. Oh, wait. I see here that the shipping was adjusted from $10.95 to $0 because you're in a two day range anyway."

Which means it got sent ground instead of air...which makes it even more NOT MY FAULT.

So, then I explained to her that I was advised by a Veterinarian NOT to use luke-warm vaccine, and noted that I'd given my best effort toward making sure this didn't happen by ordering the cooler, the extra ice pack, and specifying 2-day shipment..

As such, she agreed to send a packing slip for return and said they'd credit my account for ALL the vaccines...the two Covexins and the two Case-Bacs.



Hey...at least now I'll have a jeffer's soft sided cooler and two ice-packs for the ride home when I go pick these vaccines up FROM MY VET'S OFFICE.



Sooooo...I guess Jeffers is still pretty OK in my book. Things just happen sometimes, and they made it right...even though they state pretty plainly that they have a no refund/no return policy on biologicals, which basically means I knew it was a crapshoot the moment I hit 'Submit' when placing the order.

So...yay Jeffers.

 

[broke down ranch]

I have had the same experience, and have now decided to order my Covexin 8 directly from my vet, who gets it directly from the mfg. Every time vaccine changes hands, mfg, to retailer, to farm, there is a chance it has gotten warm, and although Jeffers and other claim the vaccine is fine, after having 2 breakthroughs on vaccine, I buy directly from my vet, it costs a little more, but I figure that is cheap, if the other stuff isn't working.

Well, there ya have it.

I just called Jeffers again and asked about the package signature thing right off the bat.. The customer service rep said that even though their website says biologicals will require a signature unless the customer notes otherwise, "the carrier" (aka FED-FRICKEN-EX) has some "discretion" as to whether or not to actually require a signature..Which means...who knows, I dunno what that means. I guess it means it all depends on the driver...if he cares, he'll knock. If he doesn't, he won't, and he'll just leave it in the sun to rot.

Awesome, huh?!?

Not that it stayed in the sun for long, but hey...it could have.



I also told her how odd it was that they delivered the dry-goods box a full 2 hours before the biologicals, and she said..."Hmmmm.. Oh, wait. I see here that the shipping was adjusted from $10.95 to $0 because you're in a two day range anyway."

Which means it got sent ground instead of air...which makes it even more NOT MY FAULT.

So, then I explained to her that I was advised by a Veterinarian NOT to use luke-warm vaccine, and noted that I'd given my best effort toward making sure this didn't happen by ordering the cooler, the extra ice pack, and specifying 2-day shipment..

As such, she agreed to send a packing slip for return and said they'd credit my account for ALL the vaccines...the two Covexins and the two Case-Bacs.



Hey...at least now I'll have a jeffer's soft sided cooler and two ice-packs for the ride home when I go pick these vaccines up FROM MY VET'S OFFICE.



Sooooo...I guess Jeffers is still pretty OK in my book. Things just happen sometimes, and they made it right...even though they state pretty plainly that they have a no refund/no return policy on biologicals, which basically means I knew it was a crapshoot the moment I hit 'Submit' when placing the order.

So...yay Jeffers.

Um, does their website SAY you have to "note otherwise" about the signature thing?

I dunno......glad you got it all worked out and are happy again with Jeffers. Myself, I would probably still be on a tangent....principal of the thing and all.

 

[cmjust0]

Um, does their website SAY you have to "note otherwise" about the signature thing?

Yep.

I dunno......glad you got it all worked out and are happy again with Jeffers. Myself, I would probably still be on a tangent....principal of the thing and all.

Yeah...I've come to the realization that I've just gotta pick my battles, though. If I don't, the way my life goes, I won't have much time for anything but wailing and gnashing of teeth..

:/

 

[broke down ranch]

See, to me that says there IS a signature required unless you say "hey, I don't want to sign for it" not the other way around.

But either way - all's well that end's well I reckon...

 

[cmjust0]

That's certainly the way it reads.. I suspect it's also why I got a weird explanation that boiled down to:

A signature IS required unless you specify otherwise, but the carriers don't actually require a signature unless they happen to feel like it. So if you want even the slightest chance of a signature being required so that you'll know exactly when your package arrives, you should NOT specify to NOT require a signature, but understand that even if you DO NOT specify NOT to require a signature, a signature still may NOT be required and your stuff may be left to rot in the sun, be eaten by your dog, be stolen by mischeivous yard gnomes, or be carried away and buried by rabid badgers.

That's what I got from it, anyway.

 

[trestlecreek]

Yep, Jeffers is a decent company.
I have been ordering from them for years and have been happy. They send my orders out fast.
I have been fortunate that all vaccines have been cold,...but I do wonder each time. You never know what could happen...
One thing they have changed is the shipping policy on their pet items. I order some pet items for livestock usually. For the free shipping, your order has to add up to $50 in livestock items,...which can not include pet items. So if you have a $10.00 pet item and $40.00 on livestock, you still have to pay the handling fee. In the past they would wave that for me because most items were livestock, but now they won't. That stinks, because they don't account that I am using it for livestock,...but that's okay, I'll still order from them.

 

[cmjust0]

I tried to sneak something like that in recently to get over the $50 threshold...can't remember what, maybe 25ga needles or something from the Pet site..

Anyway, a weird extra shipping charge showed up and, if I'm not mistaken, the $6 handling fee was still there. Took me a minute, but I figured it out and zero'd the pet-site stuff.

It was 25ga needles, I think, because I managed -- somehow -- to find 3ml syringes with 25ga x 5/8" needles on the livestock side..

I like those for IM'ing kids in the neck...as much as a person can like IM'ing a kid in the neck, that is.

 

[trestlecreek]

Hmmm, now I have ordered those,...and they let me do it without penalty! Must have gotten lucky. Yep, those are nice for the IM in the neck with the more fluid type meds/vaccs. They are fabulous for a rabbit injection.
I ordered some rabbit stuff this last order, which most of those things I need are labeled for cats/dogs.
I thought buying for a goat was bad,...no labels for rabbits either! LOL

 

[Roll farms]

CM...another thing that got eaten in the 'reply that wouldn't send'...I suggested that if you order vaccines via mail, order all you need for the whole year in the winter time, you save $ on ice packs and it's less worry about the temps.
Just a thought...

 

[cmjust0]

CM...another thing that got eaten in the 'reply that wouldn't send'...I suggested that if you order vaccines via mail, order all you need for the whole year in the winter time, you save $ on ice packs and it's less worry about the temps.
Just a thought...

Where's the fun in that? ...far too easy...

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