Well, for the first time I understand the phrase "fire the customer". At least, I'd dearly like to fire one of mine. She bought two registered doelings from me in November, and since my breeder had yet to get me the service memos, I told her I'd register them myself instead of giving her the papers so she could do it, and I would mail them to her when they arrived. It took another month for me just to get the memos, (my breeder was recovering from cancer treatments and travel) and I sent the papers in December 5th. The customer contacted me in December asking about the papers. I told her I was waiting on the registry, and I'd keep her updated. She contacted me in January, asking "are you getting the papers or what?". I was annoyed because I clearly told her I was waiting on the registry, but I politely repeated myself. Today, she contacted me asking for a REFUND. I told her that the goats were non-refundable, and repeated myself again, politely, that the registry was backed up, especially this time of year. She told me that she never said she wanted to return the goats, (when she just asked for a refund) and she then said she "just wants those papers I promised". I gave her AGS's number and email and told her that she could contact them, but that they are backed up 3 months on papers, like I had tried to tell her 3 times already.
This whole thing was very frustrating, and I really can't understand why she's so impatient. She has no reason to believe I am trying to cheat her out of her papers. We only met once and for 20 minutes, why does she think I'm the problem? At least maybe she'll just bother the registry now. I wonder how I can prevent this from happening in the future?